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Complaint Form

Procedure for Filing a Written Complaint:

  1. Attempt an informal resolution of the matter.
  2. Complete all the fields on the Student Complaint Form and submit the form.
  3. If you are unable to submit the form online, you may mail or deliver your complaint to Max Ammons, dean of students, 109B Enrollment Services Center, Morehead, KY 40351.
Your name and MSU ID are required, but your privacy will be protected.
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The VPSS Office will notify you with an acknowledgement that the complaint was received.

NOTE: All Student Complaints must be submitted in writing. A complaint reported by telephone will not be considered as submitted for review.

 

Complaint Review and Resolution Process

The VPSS Office is not an advocate for any party to a dispute, but is an advocate for a fair process. Acting as a neutral, third party, the Dean of Students or her/his designee will first attempt to resolve the complaint by working with the student and the appropriate University employees and officials to assure a fair process. The Dean of Students may refer the matter for assistance in attempting an informal resolution. This assures that the complaint is considered by the appropriate officials and receives an impartial review.

 

If the matter is not able to be resolved informally, the Dean of Students will forward the complaint to the appropriate University Vice President or other official for further review and attempt to resolve the matter. If the matter is still not resolved to the student’s satisfaction, the Dean of Students will help identify other resources that may be available to the student including any appeals that may be available.

 

A record of the complaint and its disposition will be maintained in the VPSS Office.

 

Before You Submit a Complaint

Morehead State University is committed to treating all students fairly and respectfully. The University’s general policies that apply to students are published in the Eagle Student Handbook and the Undergraduate/Graduate Catalogs.  Other student polices that apply to specific student circumstances are found in other resources from individual departments and offices (e.g. residential living policies may be accessed via the Office of Housing website).

 

In an instance of perceived violation of a University policy, a student may file a complaint in accordance with this procedure.

 

Students should first attempt to resolve their complaint informally through collaboration and discussion.  Many problems may be resolved by meeting with the concerned parties and/or scheduling an appointment to meet with a faculty or staff member; and discussing the concern in a clear, honest, and respectful way.

 

If an issue or problem is not resolved in this manner, the student may initiate a formal complaint. All formal complaints must be in writing and must be signed by the student (student name and MSU ID are permissible for electronic form submissions). The student complaint form is provided as a tool for presenting a written complaint, but is not required.

 

Complaint Tracking

The VPSS Office (or its designee) will maintain a record of the student complaint received through this procedure, until three (3) years after the resolution of the complaint.  The record should include:

  • Name of student(s) who submitted the complaint.
  • The date the complaint was received by the VPSS Office.
  • A copy of the formal complaint.
  • The names of the university officials who were asked to address the complaint
  • The final resolution or disposition of the complaint, and if applicable, the steps taken to resolve the complaint.

 

 

Exemptions from this Process

The following matters are resolved by different formal resolution procedures.  The matter of complaint and responsible office are listed below.  Students must follow the correct resolution procedure to ensure their complaint is properly addressed.

 

Academic Grievance Graduate or Undergraduate

Office of Academic Programs (ACPR)

Associate Vice President Academic Affairs/Academic Programs

 

Academic Suspension Appeal Graduate or Undergraduate

Office of Academic Programs (ACPR)

Associate Vice President Academic Affairs/Academic Programs

 

Unlawful Discrimination Complaints

Office of Human Resources (HUMR)

Director of Human Resources (Title IX Coordinator & Affirmative Action Officer)

 

Sexual Misconduct

Office of Human Resources (HUMR)

Director of Human Resources (Title IX Coordinator & Affirmative Action Officer)

 

Complaints against Police and Traffic Appeals

MSU Police Department (MSUPD)

Chief of Police

 

Housing Appeals (e.g. waivers, damage billing)

MSU Office of Housing (HOUS)

Director of Housing & Residence Education

 

Americans with Disabilities Act Complaints

Student Engagement (STEN)

Assistant Vice President Student Engagement

 

Undergraduate Admission Appeals (Academic)

Office of Enrollment Services (ENRL)

Assistant Vice President for Enrollment Services

 

Graduate Admission Appeals

Office of the Graduate School

Associate Vice president & Dean of Graduate School

 

Undergraduate and Graduate Admission Appeals (Criminal Convictions)

Office of Enrollment Services (ENRL)

Assistant Vice President for Enrollment Services

 

Residency Appeals

Office of Enrollment Services (ENRL)

Assistant Vice President for Enrollment Services

 

Financial Aid or Scholarship Appeals

Office of Enrollment Services (ENRL)

Assistant Vice President for Enrollment Services

 

Graduation Requirements

Office of the Registrar (REGI)

Registrar

 

Student Billing

Accounting & Financial Services (AAFS)

Assistant Director for Student Services

 

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