Pro.Dev;Providing Exceptional Customer Service
Monday, March 24, 2014 8:30 AM
Riggle Room, ADUC
One of the most important and challenging objectives in any business today is to provide services that consistently meet (and exceed) customer expectations. The imperative to identify and address customer expectations stems from a foundational principle: Satisfied customers will lead to increased customer loyalty, retention and more business. Expectations are constantly evolving because improvements in service shift customer demands. While customers initially appreciate better service, they quickly get used to, expect, and demand them.