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MSU Home :: Pro.Dev; Dealing With Difficult Customers

Pro.Dev; Dealing With Difficult Customers

When: Monday, April 28, 2014 8:30 AM - 12:00 PM

Where: Riggle Room, ADUC

Description:

Occasional angry or challenging customers can frustrate even the best customer service system. In this seminar, we discuss specific techniques and positive wording to deal with difficult customer situations in person or on the phone.

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