Account Identity Verification
Identity verification should always be obtained before discussing sensitive information with persons on the phone or with students who cannot present a valid EagleCard. Morehead State University has chosen to utilize the security questions students selected when activating their online account within the Eagle Account Center for this process.
Employees that have completed FERPA training have access to the identity verification process through the Eagle Account Center (EAC). After logging in to the EAC, the menu box on the left will present the Identity Verification menu option.
Employees will be given a page that can be searched by ID number, social security number, or first and last name.
If more than one person matches the search, the employee will be presented with a list of people to choose from; otherwise, the employee will be presented with the person’s basic information.
Also, the employee will have a section below the person’s information that will display the student's security questions selected during their account activation. The employee may then type the answers the student gave and will be notified in real-time if they have successfully answered the question via Pass/Fail indicators.
Contact the Help Desk
Information Technology & Help Desk
111 Ginger Hall
Morehead, KY 40351
EMAIL: ithelpdesk@moreheadstate.edu
PHONE: 606-783-2068
PHONE: 606-783-4357
FAX: 606-783-5078
