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Complaint Resolution

Morehead State University Police Department personnel have a responsibility to the community. This responsibility not only includes the enforcement of law, but maintaining professionalism at all times. This standard of professionalism should be adhered to by all employees to maintain the respect, confidence and cooperation of the community.

Morehead State University Police Department recognizes the rights of private citizens but also acknowledges that the University Police Employees must be free to exercise their best judgment in taking necessary and reasonable action in the performance of their duties without fear of reprisal.

Specific complaint procedures have been developed and adopted by MSUPD to ensure fair and proper action is taken when an employee is accused of misconduct. This also protects employees from unwarranted or false accusations. Additionally, this system provides a means of identifying and correcting deficiencies in policies, procedures, supervision, and/or training.
  • The complaint resolution process was established to identify alleged unprofessional or misconduct by MSUPD employees. This encompasses violations of laws or department rules and regulations. A disagreement with a policy or law, or the application of a policy or law is not considered a complaint, and will normally be referred to the supervisor most directly involved with the policy or law in question for response and/or resolution.
  • Other than those complaints, which are immediately resolved, every complaint of misconduct lodged against an employee will be investigated.
  • Upon receipt of a complaint, the Chief of Police will send the complainant a letter acknowledging receipt of the complaint. An investigator will be assigned and the investigator may conduct a preliminary inquiry by telephone, mail, email or in person to clarify specific issues.
  • Complaints of a non-criminal nature will generally be assigned to the employee's supervisor. Matters considered more complex will normally be investigated by an Internal Affairs investigator.
  • The investigator(s) will attempt to contact the complainant, the accused employee, and witnesses, examine physical evidence, review reports and records, and thoroughly document the facts surrounding the incident.
  • The investigator's report will be submitted to the Chief of Police upon completion.
  • Disciplinary action will be initiated when appropriate. In some cases, counseling may be recommended.
Any University employee, student or citizen may file a complaint. In most cases, the individual who has been affected by the employee's conduct should be the person to complain. The exception to this would be a parent filing a complaint for a minor child or other similar circumstances.
In the case of initial complaints on civilian personnel, these may be made in person, in writing, or by telephone. However, in the case of sworn police offices, pursuant to Kentucky Revised Statute 15.430: 
  • Any complaint taken from a citizen alleging misconduct on the part of any officer shall be taken as follows:
    • (a) If the complaint alleges criminal activity by an officer, the allegations may be investigated without a signed, sworn complaint of the citizen;
    • (b) If the complaint alleges any other type of violation not constituting criminal activity, including violations of law enforcement procedures or the general employment policies of the employing agency, an affidavit, signed and sworn to by the citizen, shall be obtained. This statement must be signed in the presence of a Notary Public and we can assist the complainant with locating one.
Complaints should, concisely and specifically, describe the conduct of the employee that was found to be improper. Rather than say the employee was unprofessional or rude, by providing the specific words or phrases, describing the employee's tone of voice, and recite specific acts of unprofessionalism. Identify the employee as much as possible by providing the employee's name, and/or badge number, date, time and location of the incident. If available, include the names, addresses, and telephone numbers of all witnesses.
All MSUPD employees are required to accept complaints if no supervisor is immediately available to do so. Most complaints, however, should be directed to the supervisor on duty. 
Please call 606-783-2035 to make a complaint. This can be reported seven days a week, twenty-four hours per day. 

Additionally, please make complaints within a reasonable time after the alleged misconduct occurred to help ensure evidence is still available and recollections of the incident are fresh.
Supervisors are assigned to conduct an inquiry when an anonymous complaint is received, to determine if any basis exists for the complaint. However, inquiries are less likely to reveal all the facts surrounding an alleged incident when the investigator is deprived of the opportunity to contact the complainant. As such, we strongly encourage persons having legitimate concerns to follow the aforementioned procedures.