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FAQ

Who will order my computer?
Who approves my purchase?
What information do I need on my requisition?
Who do I contact for questions after I enter the requisition?
How long will it take to get my computer after I enter the requisition?
Where will my computer be shipped?
When I receive the computer, who do I call if I have questions?
How long is the warranty on my computer?
How long will it take to install my computer?
Do I have to be present during the install?
When will I be contacted about my install?
What will happen during my installation?
How do I make purchases from grant funds?
What happens to my old computer after the install?
Can I keep my old computer after a replacement has been installed?
Who do I call in if I have problems after the installation?
Who is responsible for the computer asset management?
What should I do with my computer if I retire or am resigning?
What happens when my computer warranty runs out?
If I change positions does my computer move with me?
Do I have to turn in an old machine when I purchase a new one?
What account do I use for the requisition?
What account will have allocated technology funds?
Can I transfer Technology Allocation funds to another object code other than Technology Purchases?
Can I supplement this allocation to allow me to purchase a higher end machine?
Can I carry these funds forward at the end of the fiscal year?
Who will order my computer?
Purchase requisition entry and approval procedures as out-lined by your respective division or college should be followed. Who approves my purchase?
The purchase will follow the same approval process that is currently in place for requisition from your technology object code. What information do I need on my requisition?
The PDF quote will provide you all the information that must be on the requisition.
Who do I contact for questions after I enter the requisition?
You may contact LaDonna Purcell in Procurement Services at 783-2323 or email l.purcell@moreheadstate.edu with questions about requisition approvals and PO status.
How long will it take to get my computer after I enter the requisition?
The estimated time-frame from order to installation is 3 to 4 weeks.
Where will my computer be shipped?
Computers will ship directly to Procurement Services and will be delivered to your office prior to the scheduled installation date.
When I receive the computer, who do I call if I have questions?
Information Technology Help Desk at 606-783-HELP (4357). 
How long is the warranty on my computer?
Typically the warranty is 4 years on desktops and 3 years on laptops.  The quote will have the warranty period.  Also, once you receive the device its asset tag will have the warranty expiration date listed.
 

How long will it take to install my computer?
Typically 2-3 hours.
Do I have to be present during the install?
Yes, A technician will need to work with you for password information and to verify all of your content and accessories are functioning to your satisfaction.
 
When will I be contacted about my install?
A technician will contact you when the computer has arrived.  They will work with you to schedule the install.
What will happen during my installation?
A technician will physically install the new computer, move your data, setup applications and peripherals and work with you to confirm everything is operational.  They will remove the old computer after the installation if it is a replacement.
How do I make purchases from grant funds?
Grant funded purchases will use the same Procurement Services portal site process as institutionally funded purchases.
What happens to my old computer after the install?
The technician will remove the old computer from your office.  The computers will be collected and then processed as electronic scrap.  The hard drives will be DoD (Department of Defense) wiped and all components will be processed in environmentally friendly manner.   
Can I keep my old computer after a replacement has been installed?
No.  The technician installing the new computer is required to remove the old computer.
Who do I call in if I have problems after the installation?
Technology support is available by visiting the Technology Service Center  at 111 Ginger Hall or by contacting the  IT Help Desk at 606-783-HELP (4357) or ithelpdesk@moreheadstate.edu. 
Who is responsible for the computer asset management?
The Department/College/Unit will be responsible for identifying the need for devices and managing them effectively.
What should I do with my computer if I retire or am resigning?
You should return the computer to the department or college for reassignment and notify LaDonna Purcell so the asset location can be updated.
How do I arrange for a computer for new hires?
First confirm there is not a computer in your department or college that can be reassigned.  If not, you will need to purchase a new computer following the procedures outlined above.
What happens when my computer warranty runs out?
Out of warranty devices will not be serviced or imaged.  Colleges or Divisions that choose to use out of warranty devices do so at their own risk and understand that no support is given for these devices.  A 30 day loaner computer can be provided only after a purchase requisition has been entered to replace the failed device.  Loaner computers are based on availability and are available only during the time period until the new device arrives. 
If I change positions does my computer move with me?
If your roster position is being relocated within your college or division, then you will take your computer with you.  If you are taking another position within the University, the computer will stay for the next employee and the department or college you are moving to will be responsible for providing you with a computer
 

Do I have to turn in an old machine when I purchase a new one?
Yes, unless the purchase is for a new roster position or being purchased with restricted (grant) funds.
What account do I use for the requisition?
You will still enter a requisition from the Technology Purchases account with object code 5320100 of the appropriate GL unit.
What account will have allocated technology funds?
The funds are budgeted in either a Technology Alloc-Faculty/Staff or Technology Alloc-Multiuse account within the President's, Vice President's or Dean's budget unit.  These accounts are budget holding accounts and should not be charged directly technology purchases.  The budget must be transferred from the Technology Allocation holding account to a Technology Purchases account before a requisition can be entered.
Can I transfer Technology Allocation funds to another object code other than Technology Purchases?
No, these funds can only be transferred to a Technology Purchases account with object code 5320100 to be used for the purchase of computing devices.
Can I supplement this allocation to allow me to purchase a higher end machine?
Yes, you can supplement the budget by using discretionary operating funds as approved by your supervisor.
Can I carry these funds forward at the end of the fiscal year?
You can carry forward unspent funds from the initial technology allocation to a future fiscal year.  Any supplemental dollars that were transferred from other accounts are not eligible for carry forward.
For assistance with support issues please call the OIT Help Desk at 783-HELP (4357).