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Identity Verification

Identity verification should always be obtained prior to discussing sensitive information with persons on the phone or with students that are unable to present a valid EagleCard. Morehead State University has chosen to utilize the security questions students selected when activating their online account within the Eagle Account Center for this process. 

Employees that have completed FERPA training have access to the identity verification process through the Eagle Account Center (EAC).  After logging in to the EAC, the menu box on the left will present the Identity Verification menu option.

Employees will be presented with a page that can be searched by ID number, social security number, or first and last name as seen below:

If more than one person matches the search, the employee will be presented a list of people to choose from; otherwise the employee will be presented the person’s basic information as seen below:

Also the employee will have a section below the person’s information that will display the student's security questions selected during their account activation. The employee may then type the answers given by the student and will be notified real-time if they have successfully answered the question via Pass/Fail indicators as seen below: